About the RiskBand Device Startup Process

When a RiskBand device starts up, one of the first things it does is try to figure out who it has been assigned to and what it should do in an emergency. The device gets this information by connecting to the RiskBand ARIES Manager on the Internet. Consequently, the device needs a data connection on the cellular network.

If you turn on or restart a device in a location where the device can’t get a connection to the cellular network, the device will display the “No cell data connection” screen. If you see this screen, move the device to a location where there is a strong cellular network signal.

After connecting to the cellular network, it is possible the data portion of that connection may be poor. If that is the case, the device will display the “Poor cell data connection” screen. If you see this screen, move the device to a location where there is a stronger cellular connection and a better data connection.

If, after moving to different locations where there is better cellular connectivity, the device never moves off these two screens, contact customer support.